Customer Experience Manager

2 months ago


Aylesbury, Buckinghamshire, United Kingdom Biffa Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Senior to join our team at Biffa. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Team Leadership: Support the Customer Service Team Manager in leading, developing, and motivating a team of Customer Service Executives to achieve high levels of customer service standards.
  • Customer Escalations: Ensure that all customer escalations are dealt with in an accurate and professional manner, in accordance with I&C KPIs, through to resolution.
  • Team Management: Run the team in the manager's absence, including attending management meetings, running team huddles and meetings, and completing all other management tasks.
  • Quality Checks: Complete call and case/email quality checks within the team, ensuring feedback and coaching is given to the execs accordingly.
  • Process Improvement: Identify process improvements within the team and across the business, working with key stakeholders to improve efficiency, productivity, and customer experience.
Requirements
  • Customer Focus: Demonstrate a customer-centric approach and empathetic understanding of customer needs.
  • Team Leadership: Ability to motivate and lead a high-performing team of customer service professionals.
  • Communication: Exceptional ability to communicate effectively and clearly at all levels, using various methods.
  • Organizational Skills: Ability to plan, organize, and prioritize tasks, working to deadlines.
  • Integrity: Demonstrate integrity, respect for colleagues, and a commitment to maintaining confidentiality and business focus.
  • Adaptability: Ability to work in a fast-paced environment, showing resilience and adaptability under pressure.
  • Negotiation: Ability to negotiate and influence at all levels.
  • Problem-Solving: Tenacious approach to resolving customer escalations and complex issues.
  • IT Literacy: Proficiency in using IT systems and tools.
What We Offer
  • Competitive Salary
  • Ongoing Career Development
  • Generous Pension Scheme
  • Retail and Leisure Discounts
  • Holiday and Travel Discounts
  • Bike to Work Scheme


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Aylesbury, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when necessary to...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Aylesbury, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when necessary to...


  • Aylesbury, Buckinghamshire, United Kingdom M&S Full time

    About the RoleWe are seeking a skilled and enthusiastic Café Customer Assistant to join our team at M&S. As a key member of our retail team, you will be responsible for delivering exceptional customer service and sales experiences in our café environment.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves with a...


  • Aylesbury, Buckinghamshire, United Kingdom M&S Full time

    About the RoleWe are seeking a skilled and enthusiastic Café Customer Assistant to join our team at M&S. As a key member of our retail team, you will be responsible for delivering exceptional customer service and sales experiences in our café environment.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves with a...


  • Aylesbury, Buckinghamshire, United Kingdom ATG Entertainment Full time

    Customer Experience AmbassadorAs a Customer Experience Ambassador with ATG Entertainment, you will be the face of our company, providing exceptional customer service and care to our guests. You will work in a fast-paced environment, ensuring that our customers have an unforgettable experience. Your role will involve selling products and packages on the...


  • Aylesbury, Buckinghamshire, United Kingdom ATG Entertainment Full time

    Customer Experience AmbassadorAs a Customer Experience Ambassador with ATG Entertainment, you will be the charismatic and welcoming face of the company, offering the highest standards of customer service and care. You will ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from...


  • Aylesbury, Buckinghamshire, United Kingdom Sainsbury's Full time

    Job Description:As a Customer and Trading Manager at Sainsbury's, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our small format supermarkets. You will be accountable for managing the store's performance, including planning resources, managing stock levels, and ensuring that...

  • Project Manager

    2 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom Opals Group Full time

    Project Manager - Electrical ExperienceWe are seeking a highly skilled Project Manager with electrical experience to join our team in the Aylesbury area. As a Project Manager, you will assist the Company Director in meeting customer expectations and ensuring compliance with relevant legislation.Duties and Responsibilities:Review contracts and projects to...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.About Us: Majesticare Ltd. is a leading provider of care services, and we are committed to delivering high-quality care to our residents.About the Role: As a Customer Relationship...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.About Us: Majesticare Ltd. is a leading provider of care services, and we are committed to delivering high-quality care to our residents.About the Role: As a Customer Relationship...


  • Aylesbury, Buckinghamshire, United Kingdom Sainsbury's Full time

    Job DescriptionAs a Night Shift Retail Manager at Sainsbury's, you will be responsible for leading the overnight team and ensuring the smooth operation of the store during your shift. You will be responsible for managing the team's performance, planning resources effectively, and ensuring customer satisfaction.Key Responsibilities:Lead the overnight team and...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.About UsMajesticare Ltd. is a leading provider of care services, and we are committed to delivering high-quality care to our residents.About the RoleAs a Customer Relationship...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.About UsMajesticare Ltd. is a leading provider of care services, and we are committed to delivering high-quality care to our residents.About the RoleAs a Customer Relationship...


  • Aylesbury, Buckinghamshire, United Kingdom Westgate Healthcare Full time

    About the Role:We are seeking a compassionate and proactive Activities and Well-being Lead to join our team at Westgate Healthcare. As a key member of our leadership team, you will be responsible for ensuring that our residents have the opportunity to participate in person-centered activity plans that support them in living life to the fullest.Key...


  • Aylesbury, Buckinghamshire, United Kingdom Westgate Healthcare Full time

    About the Role:We are seeking a compassionate and proactive Activities and Well-being Lead to join our team at Westgate Healthcare. As a key member of our leadership team, you will be responsible for ensuring that our residents have the opportunity to participate in person-centered activity plans that support them in living life to the fullest.Key...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our residents, their families, and the local community.You will...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our residents, their families, and the local community.You will...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our residents, their families, and the local community.You will...


  • Aylesbury, Buckinghamshire, United Kingdom Majesticare Ltd. Full time

    Customer Relationship ManagerWe are seeking an exceptional Community Relationship Manager (CRM) to lead our leisure and lifestyle program both within the home and in the community.As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our residents, their families, and the local community.You will...


  • Aylesbury, Buckinghamshire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    As a Customer and Trading Manager in our convenience stores, you'll be responsible for leading your team and ensuring customers have an exceptional experience. You'll manage store operations, plan resources effectively, and maintain a decisive, organised and inclusive approach.The role involves managing your team's performance and time, reporting to the...