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Resident Experience Manager

2 months ago

Aylesbury, Buckinghamshire, United Kingdom Westgate Healthcare Full time

About the Role:

We are seeking a compassionate and proactive Activities and Well-being Lead to join our team at Westgate Healthcare. As a key member of our leadership team, you will be responsible for ensuring that our residents have the opportunity to participate in person-centered activity plans that support them in living life to the fullest.

Key Responsibilities:

  • Identify residents' activity needs and wishes through discussion, assessment, and observation.
  • Create and maintain a varied program of group activities tailored to our residents' individual needs, including group events and individual sessions, internal and external sources, and involving community-based resources.
  • Organize outings and events based on local holidays, traditions, etc., giving consideration to safety needs and staffing requirements.
  • Manage monthly activity budget for entertainment, materials, and outings in accordance with Company procedures.
  • Ensure risk assessments have been carried out on all activities and outings and accurate records are maintained.
  • Responsible for promoting the home through social media.
  • Work closely with the Head Housekeeper and Unit Managers to maintain the community spaces so that they are fit for purpose and comfortable for our residents.
  • Induct and welcome new activities staff to the team, completing the Induction Checklist with them as required.
  • Oversee and support all units in the Home to ensure that the activities staff are following the weekly activities program.
  • Attend the quarterly activities meeting with our activities staff from across the group, sharing and discussing progress, goals, and challenges.
  • Maintain a portfolio of evidence that showcases the work of the activities and well-being team, focusing on the positive outcomes achieved for our residents.
  • Assist the Home Manager in marketing the Home by showing potential residents, their families, and other visitors around the home as required, providing feedback to the Home Manager.

About You:

We are looking for a candidate with a warm and friendly approach, a caring nature, and a positive attitude. You should have an understanding of Health and Safety and the emotional, social, physical, psychological, and intellectual needs of vulnerable people. Previous experience in a similar position in a care home is desirable, but not essential. You should be IT literate with excellent communication skills, both verbal and written, and be able to competently manage a social media account, including preparing and making posts. Relevant qualifications, such as a QCF in Health & Social Care, are desirable but not essential.