Luxury Fashion Service Professional

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom END. Full time

At END., we're looking for an exceptional Service Advisor to join our team in Newcastle. As a key member of our sales team, you'll be responsible for delivering an unparalleled customer experience, building strong relationships with our existing customer base, and driving sales growth.

About the Role

As a Service Advisor, you'll be the face of our brand, interacting with customers, and providing expert advice on our products. Your primary objective will be to create a memorable experience for each customer, ensuring their loyalty and driving repeat business.

Main Responsibilities

  • You will network with our customer base, identifying new opportunities and developing existing relationships to achieve and exceed sales targets.
  • You will support the store team in maximizing sales and heightening our company profile.
  • You will consistently demonstrate exceptional service techniques, driving excellence in customer service as a standard.
  • You will support in other store areas, maintaining a good working knowledge of our processes and procedures.
  • You will maintain awareness of product and merchandising standards, replenishing stock and adhering to visual merchandising guidelines.
  • You will share your in-depth knowledge of our products and industry with our customer base.
  • You will handle all financial transactions professionally, assuming accountability for accuracy.

About You

We're looking for an individual with a passion for luxury fashion and a strong customer service background. You should be sociable, charismatic, and able to engage with a diverse range of customers. Excellent written and verbal communication skills are essential.

What We Offer

  • Generous staff discount and staff sales
  • 29 days' holidays, including bank holidays and your birthday
  • Access to END. Exclusives benefits platform
  • Access to Employee Assistance Programme
  • Registered access to Healthcare Benefits provider
  • Company pension scheme
  • Opportunities for professional development and career progression

We pride ourselves on delivering a first-class customer experience, and we're looking for like-minded individuals to join our team. If you're passionate about luxury fashion and committed to excellence, we'd love to hear from you.



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