Luxury Fashion Retail Specialist

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom END. Full time

We are seeking an ambitious and charismatic Service Advisor to join our team at END. This is a fantastic opportunity to develop your career in luxury fashion and lifestyle, working with a leading technology-led retailer that provides exclusive apparel and sneaker drops to a global audience.


As a Service Advisor, you will be responsible for delivering a first-class customer experience, developing new and existing customer relationships, and exceeding sales targets. You will also support the store team in maximizing sales and promoting our brand.


Key responsibilities include:



  • Networking with customers to develop new and existing relationships, achieving and exceeding sales targets.
  • Supporting the store team in maximizing sales and promoting our brand.
  • Displaying exemplary service techniques, driving excellence in customer service as a standard.
  • Supporting in other areas of store operation, having a good working knowledge of processes and procedures.
  • Maintaining awareness of product and merchandising standards, replenishing stock and following VM guidelines.
  • Sharing in-depth knowledge of our products and the industry with our customer base.
  • Handling all financial transactions professionally, assuming accountability for accuracy.

Requirements include:



  • Experience in a customer-facing role, ideally in luxury fashion or a related industry.
  • Ambition within the retail function, with a desire to develop within our business.
  • Sociable and charismatic, with the ability to engage and interact with all customer types.
  • Excellent written and verbal communication skills.

We offer a range of benefits, including generous staff discounts, 29 days holiday, access to our Exclusives benefits platform, and opportunities for professional development and career progression.


Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we are positive and collaborative, and keep it simple.



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