Senior Business Development Representative
2 weeks ago
Salary: £30,000 per annum
Job Type: Full Time, Hybrid - 2 days office/3 days home
Location: East London
About the Job:We are seeking a skilled Bilingual Automotive Account Manager to provide exceptional support to our clients across the UK and Europe.
The ideal candidate will possess excellent communication skills, both written and verbal, in English and French, with a strong emphasis on customer satisfaction.
This role offers a unique opportunity for professional growth, working in a dynamic environment with a global company like Percepta LLC.
Key Responsibilities:- Act as a Single Point of Contact for customers, delivering top-notch support via multiple channels.
- Provide product knowledge, expertise, and technical support to resolve issues and upskill customers.
- Identify potential churn risks and transform them into loyal advocates through exceptional customer service.
- Emotional intelligence, adaptability, and flexibility.
- A logical thinker with professional maturity and a willingness to take ownership and accountability.
- A multi-tasker who excels at building relationships and thrives in a fast-paced environment.
- Verbal and written fluency in English and French to a minimum HB2/C1 level, ideally C2.
- Excellent communication, interpersonal, and soft skills.
- Practiced Contact Centre/Customer Service experience preferred, but transferable skills considered.
- Strong organizational, time management, and problem-solving skills.
- Awareness of Customer/User loyalty drivers.
- Ability to work independently and collaboratively as part of a team.
- Proficient in CRM or other Customer databases and software.
- 22 days Annual leave to start, increasing by 1 day on each anniversary of your start date, potentially reaching 27 days plus bank holidays.
- Life Assurance equivalent to 4 times annual salary.
- Contributory pension scheme.
- Private Medical Insurance.
- Comprehensive travel insurance for you and your family.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
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