Service Desk Support Specialist

3 weeks ago


Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

Job Summary

The Service Desk Analyst role at PA Consulting is an exciting opportunity to join our Global Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our colleagues and external clients.

About the Role

As a Service Desk Analyst, you will be the first point of contact for our users, responding to IT issues and providing solutions to resolve their queries. You will work closely with our team to identify and resolve technical issues, and provide training and guidance to our users to ensure they have the necessary skills to use our systems effectively.

Key Responsibilities

  • Provide exceptional customer service and technical support to our colleagues and external clients
  • Respond to IT issues and provide solutions to resolve user queries
  • Work closely with our team to identify and resolve technical issues
  • Provide training and guidance to our users to ensure they have the necessary skills to use our systems effectively

Requirements

  • An enthusiasm for customer service, problem solving, and IT
  • Excellent listening, verbal and written communication skills
  • Able to work in a fast-paced environment and prioritize tasks effectively

About PA Consulting

PA Consulting is a leading management consulting firm that helps organizations solve their most complex business problems. We are committed to delivering exceptional results and making a positive impact on our clients and the communities we serve.



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