Service Desk Support Specialist

4 weeks ago

Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time
{"title": "Service Desk Analyst", "description": "Job Summary

We are seeking a skilled Service Desk Analyst to join our team in Cambridge. As a first-line response team, you will be fully supported to address any IT issues that may arise for our colleagues and external clients.

As a Service Desk Analyst, you will be responsible for delivering excellent customer service, resolving common queries, and escalating more serious issues. You will work closely with a dedicated support network within the department and team, with opportunities to develop your skills and progress in your career.

Key Responsibilities:

  • Provide first-line support for IT issues via phone, email, and in-person
  • Resolve common queries and escalate more serious issues to senior team members
  • Work collaboratively with the support network to ensure seamless service delivery
  • Develop skills and knowledge to progress in your career

Requirements:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of IT systems and technologies
  • Enthusiasm for learning and developing skills

We offer a range of benefits, including private healthcare, 25 days annual leave, and opportunities for career development. We are committed to creating a diverse and inclusive workplace, and we welcome applications from underrepresented groups.

Adjustments or accommodations can be made to the recruitment process with advance notice. Please contact us at #LI-OF1 for more information.

", "requirements": "Requirements

We are looking for a skilled and enthusiastic Service Desk Analyst to join our team in Cambridge. The ideal candidate will have:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of IT systems and technologies
  • Enthusiasm for learning and developing skills

We offer a range of benefits, including private healthcare, 25 days annual leave, and opportunities for career development. We are committed to creating a diverse and inclusive workplace, and we welcome applications from underrepresented groups.

", "benefits": "Benefits

We offer a range of benefits to our employees, including:

  • Private healthcare for you and your family
  • 25 days annual leave, plus a bonus half day on Christmas Eve
  • Generous company pension scheme
  • Opportunities for career development and progression
  • Annual performance-based bonus
  • PA share ownership
  • Tax-efficient benefits, including cycle to work and give as you earn

We are committed to creating a diverse and inclusive workplace, and we welcome applications from underrepresented groups.

", "culture": "Culture

We are a dynamic and inclusive workplace that values diversity and creativity. We believe that our people are our greatest asset, and we are committed to creating a workplace that is supportive, challenging, and rewarding.

We offer a range of benefits and opportunities to help you grow and develop in your career. We are committed to creating a diverse and inclusive workplace, and we welcome applications from underrepresented groups.

", "life_at_pa": "Life at PA

We believe that our people are our greatest asset, and we are committed to creating a workplace that is supportive, challenging, and rewarding.

We offer a range of benefits and opportunities to help you grow and develop in your career. We are committed to creating a diverse and inclusive workplace, and we welcome applications from underrepresented groups.

", "contact_us": "Contact Us

If you have any questions or would like to learn more about this opportunity, please contact us at #LI-OF1.

", "lang_code": "en"}

  • Service Desk Support Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our Global Service Desk team. As a Service Desk Analyst, you will be the first point of contact for our 4000+ colleagues and external clients, providing timely and effective support for IT-related issues.As a member of our team, you will have the opportunity to...

  • Service Desk Support Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our Global Service Desk team. As a Service Desk Analyst, you will be the first point of contact for our 4000+ colleagues and external clients, providing timely and effective support for IT-related issues.As a member of our team, you will have the opportunity to...

  • Service Desk Support Specialist

    2 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job OverviewThe Global Service Desk at PA Consulting is a first-line response team that provides exceptional customer service to our 4000+ colleagues and external clients. As a Service Desk Analyst, you will be part of a dynamic team that delivers excellent support and resolves IT issues efficiently.Key ResponsibilitiesProvide timely and effective support to...

  • Service Desk Support Specialist

    3 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job SummaryThe Service Desk Analyst role at PA Consulting is an exciting opportunity to join our Global Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our colleagues and external clients.About the RoleAs a Service Desk Analyst, you will be the first point of contact...

  • Service Desk Support Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job DescriptionThe Global Service Desk at PA Consulting is a first-line response team that provides exceptional customer service to our 4000+ colleagues and external clients. As a Service Desk Analyst, you will be part of a dynamic team that delivers excellent support and resolves IT issues in a timely manner.We offer on-the-job training to help you develop...

  • Service Desk Support Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job DescriptionThe Global Service Desk at PA Consulting is a first-line response team that provides exceptional customer service to our 4000+ colleagues and external clients. As a Service Desk Analyst, you will be part of a dynamic team that delivers excellent support and resolves IT issues in a timely manner.We offer on-the-job training to help you develop...

  • Service Desk Support Specialist

    2 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our team at PA Consulting. As a Service Desk Analyst, you will be the first point of contact for our clients and colleagues, providing technical support and resolving IT issues.Key ResponsibilitiesProvide technical support and resolve IT issues via phone, email, and in-personWork...

  • Service Desk Support Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job DescriptionThe Global Service Desk is a first-line response team that provides comprehensive support to our 4000+ colleagues and external clients. As a Service Desk Analyst, you will be part of a dynamic team that delivers exceptional customer service and resolves IT issues efficiently.Our team members receive on-the-job training to develop the skills...

  • Service Desk Support Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job DescriptionThe Global Service Desk is a first-line response team that provides comprehensive support to our 4000+ colleagues and external clients. As a Service Desk Analyst, you will be part of a dynamic team that delivers exceptional customer service and resolves IT issues efficiently.Our team members receive on-the-job training to develop the skills...

  • IT Support Specialist

    3 weeks ago

    Melbourn, Cambridgeshire, United Kingdom PA Consulting Full time

    Job OverviewThe Global Service Desk at PA Consulting is a first-line response team that provides exceptional customer service to our 4000+ colleagues and external clients. As a Service Desk Analyst, you will be the first point of contact for IT issues, delivering timely and effective solutions to ensure business continuity.We are looking for individuals who...

  • Occupational Health Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced Occupational Health Specialist to join our newly created team at East of England Ambulance Service. As a key member of our team, you will play a vital role in delivering excellent healthcare to our staff and patients.Main DutiesAs an Occupational Health Specialist, you will be responsible for...

  • Occupational Health Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced Occupational Health Specialist to join our newly created team at East of England Ambulance Service. As a key member of our team, you will play a vital role in delivering excellent healthcare to our staff and patients.Main DutiesAs an Occupational Health Specialist, you will be responsible for...

  • Occupational Health Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced Occupational Health Specialist to join our newly created team at East of England Ambulance Service. As a key member of our team, you will play a vital role in delivering excellent healthcare to our staff and patients.Main DutiesAs an Occupational Health Specialist, you will be responsible for...

  • Occupational Health Specialist

    4 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced Occupational Health Specialist to join our newly created team at East of England Ambulance Service. As a key member of our team, you will play a vital role in delivering excellent healthcare to our staff and patients.Main DutiesAs an Occupational Health Specialist, you will be responsible for...

  • Occupational Health Specialist

    2 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    At East of England Ambulance Service, we are committed to providing exceptional healthcare to our staff. To achieve this, we are seeking a skilled Occupational Health Specialist to join our team.The successful candidate will have a clinical degree and relevant postgraduate qualification or equivalent experience. They will also possess expert knowledge of...

  • Occupational Health Specialist

    3 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced Occupational Health Specialist to join our newly created team. The successful candidate will be responsible for managing a clinical caseload of staff and patients, providing care and support within Occupational Health Services.Main Duties of the JobUsing advanced practice, manage a clinical caseload...

  • Education Manager – Academic Practice Specialist

    1 month ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job Title: Education Manager – Academic PracticeWe are seeking an experienced clinician, leader, and educator to join our team as an Education Manager – Academic Practice. This is an exciting opportunity to develop a talent pool of future specialist leaders and enhance our holistic education and development methodology for our existing staff and future...

  • Education Manager – Academic Practice Specialist

    1 month ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job Title: Education Manager – Academic PracticeWe are seeking an experienced clinician, leader, and educator to join our team as an Education Manager – Academic Practice. This is an exciting opportunity to develop a talent pool of future specialist leaders and enhance our holistic education and development methodology for our existing staff and future...

  • Education Manager – Academic Practice Specialist

    2 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewThe East of England Ambulance Service Trust is seeking a highly skilled Education Manager – Academic Practice to join our Strategy, Culture and Education Directorate. This is an exciting opportunity to develop a talent pool of future specialist leaders and enhance our holistic education and development methodology for our existing staff and...

  • Education Manager – Academic Practice Specialist

    3 weeks ago

    Melbourn, Cambridgeshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewThe East of England Ambulance Service Trust is seeking an experienced clinician, leader, and educator to join our Strategy, Culture, and Education Directorate as an Education Manager – Academic Practice. This role is part of our development opportunity to enhance our holistic education and development methodology for our existing staff and...