Housing Ombudsman Advisor

3 days ago


Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full time

We Manage Jobs (WMJobs) is proud to partner with Solihull Community Housing to offer this exciting opportunity for a Complaints Handling Officer.

About the Role

This is an excellent chance to join our Complaints team and make a real difference to the lives of our customers. As a Complaints Handling Officer, you will handle Stage 1 complaints, supporting customers and collaborating with colleagues to resolve issues.

Key Responsibilities

  • Handle Stage 1 complaints
  • Support customers and collaborate with colleagues to resolve issues
  • Identify learning from complaints and share findings with the business to drive service improvement

Requirements

  • Excellent customer service skills
  • Excellent letter writing skills
  • Ability to review evidence and summarise findings
  • Knowledge of the Housing Ombudsman Code
  • Focused and self-motivated to achieve demanding deadlines

Salary: £32,000 - £37,000 per annum



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