Senior Administrative Manager

3 weeks ago


Bellshill, United Kingdom Anderson Knight Full time

As a key member of the Anderson Knight team, the Senior Administrative Manager will play a vital role in ensuring the smooth day-to-day operations of the department. This includes providing supervision, support, and guidance to the administrative team, ensuring they operate efficiently and effectively.

Responsibilities:

  • Develop and implement processes to improve team efficiency and productivity.
  • Coach and develop the skills and knowledge of team members to ensure they meet departmental objectives.
  • Promote and uphold the company's culture, values, mission, and strategy.
  • Be accountable for meeting departmental objectives and ensuring regular quality monitoring of calls.
  • Oversee ongoing training on processes and facilitate process reviews, with suggestions presented to senior decision-makers before implementation.
  • Prepare and deliver weekly/monthly client reports, highlighting key performance indicators and areas for improvement.
  • Perform daily, weekly, and monthly checks on spreadsheets, taking action as necessary to ensure accuracy and compliance.
  • Ensure staff deliver excellent service, representing the company professionally when interacting with clients and customers.
  • Manage the logging and sending of all required paperwork to clients/customers/tenants, ensuring compliance with contractual obligations.
  • Ensure timely communication with tenants via letters or phone calls prior to appointments, in accordance with agreed timescales.
  • Manage the team according to office guidelines, ensuring adherence to start times, breaks, and log-in/log-out procedures.
  • Handle complaints from clients, tenants, or customers, escalating any issues to senior management as necessary.
  • Liaise with operational supervisors regarding staffing needs and ensure sufficient staff coverage during holidays or absences.
  • Be accountable for the efficient completion of tasks by team members and conduct staff reviews and return-to-work interviews.
  • Participate in the recruitment process, including reviewing CVs, arranging interviews, and serving on the interview panel.
  • Be mindful of financial implications when authorising overtime or staffing levels.
  • Attend client meetings as needed and participate in the standby rota, providing out-of-hours support on a rotational basis.
  • Maintain discipline and professionalism within the team and handle disciplinary matters in line with company policies and procedures.

Job Details:

  • Full-time, Permanent
  • Salary: Up to £30,000 per year

Benefits:

  • Company pension
  • Free parking

Schedule:

  • Monday to Friday


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