Customer Relations Specialist

6 days ago


London, Greater London, United Kingdom Splend Full time
About the Role

The Customer Onboard Specialist is a key role within our team, based out of our Cricklewood hub. The primary responsibility is to deliver best-in-class customer service and create unforgettable experiences when presenting customers with a brand new vehicle.

This involves providing ongoing guidance and support to our customers on how to become more profitable and maintain a higher driver rating. Coaching and feedback are also provided to ensure that customers' behaviours stay aligned to their contracts and responsibilities on the road.

A long-lasting relationship is essential in this role, which goes beyond the levels of service expected, including semi-regular catch-ups with each customer. Additionally, customer onboarding tasks, such as inspections of the vehicles, need to be performed efficiently.

Providing information around servicing and upgrading is also crucial in this position.

Requirements:

  • Excellent customer experience skills are necessary to excel in this role.
  • A Full UK Driver's License is required.
  • Comfortable commuting and working out of our Cricklewood Hub is essential.
  • The ability to work weekends as per roster is mandatory.


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