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Benefits Officer

1 month ago

Walsall, Walsall, United Kingdom Optima Plus Recruitment Full time £25
Job Title: Benefits Officer - Temp

About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. As a Benefits Officer, you will be responsible for supporting the assessment, payment, and recovery of housing and council tax benefits. You will provide advice and assistance to customers and stakeholders, both in person and through various communication methods, while ensuring compliance with legislation, government performance standards, and client policies.

Key Responsibilities:
  • Identify potential fraud and refer cases to the Investigation Team.
  • Liaise with internal departments and external agencies, including the Citizens Advice Bureau and DWP.
  • Provide comprehensive advice and handle detailed correspondence, telephone calls, and personal visits.
  • Support effective communication within the team and contribute to ad hoc projects.

Requirements:
  • Relevant experience in Housing Benefit and Council Tax rebate assessment.
  • Strong numerical and financial calculation skills.
  • Experience using various computer systems to manage and update customer records.

What We Offer:
  • A competitive daily rate of £18.53 per hour (PAYE) or £25.12 per hour (Umbrella).
  • A hybrid working arrangement, with occasional office presence in Walsall.
  • The opportunity to work with a leading recruitment agency and contribute to the delivery of a responsive and progressive service to benefit customers.