Security Officer
1 month ago
Job Title: Security Officer - Public Face
Location: Walsall
Hours: 24 hours per week
Shift Pattern: 2 days per week
Pay Rate: £11.95 per hour
Job Overview:
This role is the public face of the Security Team, requiring a can-do and professional attitude. The successful candidate will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
Key Responsibilities:
- Deliver first-class customer-focused service to all visitors and tenants within the shopping centre.
- Carry out regular patrols of the shopping centre, being proactive and vigilant at all times.
- Continuously look for opportunities to assist visitors and help wherever possible.
- Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants.
- Manage incidents in accordance with site policies and procedures.
- Liaise with the site control room, reacting to incidents and ensuring colleagues are briefed and supported.
- Report any unsecure areas to the control room immediately and take action to resolve.
- Record and log non-conformances and emergencies with the control room operatives.
- Deal efficiently and effectively with emergencies, keeping the Centre team informed.
- Monitor and report incidents in line with site and company policies.
- Maintain vigilance and manage unauthorised access by banned individuals.
- Adhere to radio procedures.
- Record events and incidents in the Security Officer notebook correctly.
- Undertake other reasonable duties as required to meet business needs.
Requirements:
- Be professional, pleasant, friendly, courteous, and helpful at all times.
- Take ownership of situations to ensure tasks are completed or escalated when necessary.
- Stay motivated, aim high, and achieve.
- Respect all staff and visitors within the shopping centre.
Documents/Information Required:
- Valid SIA Licence
- 5-year checkable background
- Age 18 years or over
- Documentation demonstrating eligibility to work in the UK
Benefits:
- 24/7 GP
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Lifeworks employee app
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