Security Officer

1 month ago


Walsall, Walsall, United Kingdom ABM UK Full time

Job Title: Security Officer - Public Face

Location: Walsall

Hours: 24 hours per week

Shift Pattern: 2 days per week

Pay Rate: £11.95 per hour

Job Overview:

This role is the public face of the Security Team, requiring a can-do and professional attitude. The successful candidate will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

Key Responsibilities:

  1. Deliver first-class customer-focused service to all visitors and tenants within the shopping centre.
  2. Carry out regular patrols of the shopping centre, being proactive and vigilant at all times.
  3. Continuously look for opportunities to assist visitors and help wherever possible.
  4. Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants.
  5. Manage incidents in accordance with site policies and procedures.
  6. Liaise with the site control room, reacting to incidents and ensuring colleagues are briefed and supported.
  7. Report any unsecure areas to the control room immediately and take action to resolve.
  8. Record and log non-conformances and emergencies with the control room operatives.
  9. Deal efficiently and effectively with emergencies, keeping the Centre team informed.
  10. Monitor and report incidents in line with site and company policies.
  11. Maintain vigilance and manage unauthorised access by banned individuals.
  12. Adhere to radio procedures.
  13. Record events and incidents in the Security Officer notebook correctly.
  14. Undertake other reasonable duties as required to meet business needs.

Requirements:

  • Be professional, pleasant, friendly, courteous, and helpful at all times.
  • Take ownership of situations to ensure tasks are completed or escalated when necessary.
  • Stay motivated, aim high, and achieve.
  • Respect all staff and visitors within the shopping centre.

Documents/Information Required:

  • Valid SIA Licence
  • 5-year checkable background
  • Age 18 years or over
  • Documentation demonstrating eligibility to work in the UK

Benefits:

  • 24/7 GP
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Lifeworks employee app

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