Benefits Officer

5 days ago


Walsall, Walsall, United Kingdom Novax Recruitment Ltd Full time

Job Title: Benefits Officer - Revenues Specialist

Job Summary:

We are seeking a skilled Benefits Officer to join our team at Novax Recruitment Ltd. As a Benefits Officer, you will be responsible for the assessment, payment, and recovery of housing and council tax benefit.

Key Responsibilities:

  • Assessment, payment, and recovery of housing and council tax benefit
  • Dealing with customer and other stakeholder enquiries; giving advice, information, and assistance in person, by phone, letter, and/or other electronic methods
  • Liaising with other sections, services, or external agencies/organisations, e.g. Citizens Advice Bureau, DWP, Rent Officer, etc
  • Receiving and processing more complex cases or circumstances, e.g. sole and main residence, houses in multiple occupation, exemptions, interest calculations, backdate requests, self-employed, students, supporting people, etc
  • Identifying and assisting in determining the appropriate course of action to collect and recover unpaid local taxes and benefit overpayments

Requirements:

  • Experience working in a revenues/benefits capacity is essential
  • An Institute of Revenues, Rating, and Valuation Technician qualification is desirable but not essential
  • Ability to co-ordinate, plan, prioritise own workload, and consistently meet set targets within tight deadlines

About Us:

Novax Recruitment Ltd is a leading recruitment agency specialising in the placement of skilled professionals in the revenues and benefits sector.


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