Shift Management Executive

7 days ago


Southall, Greater London, United Kingdom First Mile Ltd Full time
Key Responsibilities:

The Fleet Support Specialist role involves coordinating daily operations, ensuring the smooth running of our fleet, and providing exceptional customer service.


  • Operational Coordination: You will work closely with Transport and Service Supervisors to plan and execute daily operations.
  • Shift Scheduling: The successful candidate will be responsible for scheduling shifts, allocating resources, and maintaining accurate records.
  • Main Responsibilities:
    • Coordinating with drivers, resolving issues promptly, and escalating complex cases to supervisors.
    • Providing regular updates to the OPS team to ensure seamless communication.
    • Managing data entry and record-keeping for drivers and vehicles dispatched.
    • Allocating extra services and missed collections to meet customer needs.
    • Escalating customer complaints to OPS specialists or Account Managers for prompt resolution.

Estimated Annual Salary: £27,200 - £32,800.

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