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Professional Services Director

2 months ago

Ruddington, Nottinghamshire, United Kingdom Ideagen Full time

Role Purpose

Ideagen is a leading provider of software solutions that help organizations ensure the safety and quality of their products and services. As a Manager of Professional Services, you will play a critical role in delivering exceptional service quality to our clients, while driving financial and operational objectives.

Responsibilities

  • Lead and manage a team of skilled professionals to deliver high-quality projects and services to our clients.
  • Develop and implement comprehensive project strategies and execution plans to ensure successful project delivery.
  • Nurture and maintain strong relationships with our clients to ensure their satisfaction and loyalty.
  • Manage project budgets and resources to ensure efficient allocation and effective use of resources.
  • Identify and mitigate project risks to ensure successful project delivery.
  • Contribute to the development and refinement of professional services methodologies and best practices.
  • Report on team and project performance to ensure targets are met.

Skills and Experience

  • Proven experience in team management and leadership, with a strong track record of delivering high-quality results.
  • Exceptional communication, interpersonal, and leadership skills.
  • Effective delegation and team member coaching skills.
  • Proficiency with relevant professional services software and tools.
  • Demonstrated experience in leading and managing teams, with a strong focus on project management and strategic planning.
  • Advanced skills in negotiation, conflict resolution, and working under pressure.

Behaviors

  • Ambitious - Drive, Planning & Execution
  • Adventurous - Flexibility, Resilience & Savvy thinking
  • Community - Collaboration & Communication