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Customer Services Director
4 weeks ago
We are seeking a highly skilled and experienced Customer Services Director to join our team at MHR. As a key member of our leadership team, you will be responsible for the success of our front-of-house support services, ensuring long-term customer experience and value.
Key Responsibilities- Develop and execute high-quality support services, ensuring customer satisfaction and loyalty.
- Collaborate with the Chief Delivery Officer to shape the future strategy of the company's services, driving growth and innovation.
- Lead the development of a culture of self-development across the services organisation, enabling team members to work across the Company's product and service portfolio.
- Work with the Sales leadership to identify new opportunities for services and revenue generation, using a tiered support services model.
- Develop and implement a compliance framework that supports our ongoing compliance with SOC2, ISO, ISO, and GDPR.
- Contribute to the strategic planning for the business, providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
- Engage effectively with technical and non-technical team members across the business on key technical issues.
- Line management responsibility, including staff recruitment, training, and development, regular check-ins, and associated development plans.
- Management of risk through formal management techniques.
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits, including:
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs.
- 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave.
- Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays.
- Monthly employee recognition program and departmental awards.
- Referral bonus scheme of up to £2,000.
- Employee-led social events, such as running clubs, football teams, book clubs, and bake-offs.
- On-site subsidised restaurants offering a variety of fresh meals daily.
- Opt-in benefits schemes, such as private medical insurance and dental coverage.
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
