Professional Services Director
3 weeks ago
Role Overview
Ideagen is a leading provider of software solutions that help organizations ensure the safety and quality of their products and services. As a Manager of Professional Services, you will play a critical role in delivering exceptional service quality to our clients, while driving financial and operational excellence within the organization.
Key Responsibilities
- Lead and manage a team of skilled professionals to deliver high-quality projects and services to clients.
- Develop and implement comprehensive project strategies and execution plans to meet client needs and objectives.
- Nurture and maintain strong relationships with clients to ensure satisfaction and loyalty.
- Manage project budgets and resources to ensure efficient allocation and effective use of resources.
- Identify and mitigate project risks to ensure successful project delivery.
- Contribute to the development and refinement of professional services methodologies and best practices.
- Report on team and project performance to ensure targets are met and exceeded.
Requirements
- Proven experience in team management and leadership, with a strong track record of delivering high-quality results.
- Exceptional communication, interpersonal, and leadership skills.
- Effective delegation and team member coaching skills.
- Proficiency with relevant professional services software and tools.
- Demonstrated experience in leading and managing teams, with a strong focus on project management and strategic planning.
- Advanced skills in negotiation, conflict resolution, and working under pressure.
Behaviors
- Ambitious - Drive, Planning & Execution
- Adventurous - Flexibility, Resilience & Savvy thinking
- Community - Collaboration & Communication
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