Professional Services Director
2 weeks ago
Role Overview
Ideagen is a leading provider of software solutions that help organizations ensure the safety and quality of their products and services. As a Manager of Professional Services, you will play a critical role in leading our team of skilled professionals who deliver exceptional service to our clients.
As a trusted ambassador to our clients, you will be responsible for managing multiple team leads, developing comprehensive project strategies, and nurturing client relationships to secure satisfaction and loyalty. You will also be responsible for controlling project budgets, identifying project risks, and contributing to the development of professional services methodologies.
Key Responsibilities
- Oversee teams and multiple team leads to ensure project success
- Develop and implement comprehensive project strategies and execution plans
- Manage and nurture client relationships to secure satisfaction and loyalty
- Control project budgets and resources
- Identify and mitigate project risks
- Contribute to the development and refinement of professional services methodologies
Requirements
- Team management and leadership experience in a similar industry
- Exceptional communication, interpersonal, and leadership skills
- Effective delegation and team member coaching skills
- Proficiency with relevant professional services software and tools
- Demonstrated experience in leading and managing teams
- Advanced skills in project management and strategic planning
- Acute financial literacy and commercial insight
About Ideagen
Ideagen is a global company with offices in America, Australia, Malaysia, and India. We believe in creating an inclusive community for all and are committed to empowering our colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
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