Restaurant Launch Coordinator

1 month ago

London, Greater London, United Kingdom Deliveroo Full time

About the Role

We are seeking a highly skilled Restaurant Launch Assistant to join our team at Deliveroo. As a key member of our Restaurant Launch Team, you will play a crucial role in supporting new restaurants as they get started with our platform.

Key Responsibilities

  • Provide exceptional customer service to new restaurants, ensuring they have a seamless onboarding experience.
  • Work closely with the launch team, sales team, and account managers to ensure a smooth transition for new restaurants.
  • Develop and maintain daily call plans to ensure timely communication with new restaurants.
  • Meet challenging KPIs while maintaining excellent customer service.

Requirements

  • Strong phone presence with excellent verbal and written communication skills.
  • Native or fluent in Italian and English.
  • Confidence to make regular calls and maintain a high level of professionalism.
  • IT literacy and ability to keep our systems up to date with relevant information.
  • Excellent team player with a positive attitude and commitment to professional development.

Why Deliveroo?

Deliveroo is a technology-driven company at the forefront of the food delivery industry. We are transforming the way people think about food and are committed to providing an exceptional experience for our customers and restaurant partners. If you are passionate about food and customer service, we encourage you to apply for this exciting opportunity.

Benefits and Diversity

At Deliveroo, we prioritize the welfare of our employees and offer a range of great benefits, including health, family, finance, community, convenience, growth, time away, and relocation. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

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