Restaurant Launch Coordinator

2 months ago

London, Greater London, United Kingdom Deliveroo Full time

About the Role

We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurant partners from these teams.

As a Restaurant Launch Assistant you'll support new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it.

You'll work to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from restaurants across the country. You will report to your Restaurant Launch Team Lead.

Key Responsibilities

  • You'll be on the phone, helping our new restaurant partners get set up and ready to start taking orders
  • Working with the launch team, the sales team, and our account managers, you'll be the face of Deliveroo for all of our newest partners
  • You'll be ready to take on challenging KPI's, whilst maintaining excellent customer service
  • You'll develop and maintain daily call plans

Requirements

  • A strong phone presence, with excellent communication skills (verbal and written)
  • Native or fluent in Italian + English
  • The confidence to make regular calls
  • Be IT literate and keep our systems up to date with all relevant information
  • You'll work as part of a small team so be a good team player, and be someone others want to work with
  • Commitment to professional development and motivated to succeed in your role
  • It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with and be a positive influence

About Deliveroo

Deliveroo is a technology-driven company at the forefront of the most expanding industry in the world. We're transforming the way people think about food and we're looking for talented individuals to join our team.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

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