Product Support Specialist

8 hours ago


Castle Donington, Leicestershire, United Kingdom Medstrom Full time

Product Support Specialist Opportunity

We are seeking a highly skilled and motivated Product Support Specialist to join our team at Medstrom. As a key member of our team, you will be responsible for the installation and maintenance of our medical equipment and other manufacturers' products.

Your Key Responsibilities:

  • Collaborate with our dynamic team to provide exceptional customer service and support
  • Build strong relationships with our valued customers to ensure their needs are met
  • Deliver high-quality product demonstrations and training to hospital staff
  • Manage the delivery and collection of products, prioritizing according to agreed timescales
  • Perform pre-installation maintenance on medical equipment and complete records of testing, delivery, and collection
  • Identify potential opportunities for growth and communicate these to the team
  • Manage day-to-day jobs and prioritize SLA achievement

Requirements:

  • Experience in a customer-facing environment, preferably in the healthcare sector
  • Knowledge of Medstrom and/or other medical device manufacturers' products
  • Mechanical and/or electrical experience
  • Ability to work using your initiative and follow procedures laid out by the business
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills, including email and MS Office
  • DBS-checked or willingness to complete one
  • Full, valid UK driving licence required

Working Hours: 37.5 hours per week, working Friday to Tuesday, 9:30am - 6pm. Opportunity for overtime and on-call rota with shift allowance and additional payment for hours worked.



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