Technical Support Specialist
4 weeks ago
CAME UK | Technical Support Specialist | Castle Donington
Are you passionate about providing exceptional customer service in a dynamic environment? Do you possess a strong technical background and a proactive mindset?
An exciting opportunity has arisen for a Technical Support Specialist (Entry Level) to become a vital part of our Technical Support Team at CAME UK, located in Castle Donington.
The role of Technical Support Specialist is hands-on, offering a unique chance for an individual with a positive attitude to integrate into our established team. You will collaborate to effectively address technical inquiries from customers and troubleshoot issues via phone.
At CAME, a leader in innovative home and building security solutions, you will work alongside our dedicated team of experienced and developing Technical Support Specialists, focusing on customer assistance for our range of Gate Automation, Door Entry, Access Control, and related security systems.
We seek a team-oriented individual with outstanding communication skills, both written and verbal, who pays close attention to detail and has a genuine enthusiasm for learning. As a business-to-business organization, fostering strong relationships with our clients and delivering exceptional service is crucial for our ongoing success.
Our products are at the forefront of technology, featuring cloud and smartphone integration, along with remote management capabilities. In this role, you will gain in-depth knowledge of our Gate Automation and Intercom & Access Control products, enabling you to articulate the technical details and provide valuable support to our customers.
YOUR NEXT OPPORTUNITY...
Technical Support Specialist (Entry Level)
(Competitive salary package based on experience)
- A hands-on position with diverse responsibilities and the potential to enhance your technical expertise, with opportunities for advancement to a senior role within the team.
- Support from our knowledgeable leadership and internal teams, who collaborate to ensure success in all tasks.
What We Are Looking For:
- Proven customer service abilities, with a friendly and professional demeanor.
- A knack for understanding and conveying technical product information.
- Some experience in the installation and support of technical products.
- Basic knowledge of electrical principles, practices, and standards.
- A strong desire to learn and expand your technical skills.
Interested in Joining Us?
Our office is conveniently located, providing easy access for commuting.
In addition to a competitive salary and bonus structure, we offer company attire, a pension plan, and 20 days of annual leave, plus bank holidays, with additional days accrued based on tenure.
We aim to provide clear and concise information about our job opportunities, ensuring you have a comprehensive understanding of the role.
For further details, please refer to our application form, which includes additional information about the position and our company.
PLEASE NOTE: WE DO NOT ENGAGE AGENCIES DUE TO OUR GROUP POLICY.
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