Customer Service Representative

4 weeks ago


Barry, Vale of Glamorgan, United Kingdom Cardiff and Vale University Health Board Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Cardiff and Vale University Health Board. As a Call Handler, you will be responsible for answering calls from patients, healthcare professionals, and staff, providing information and support in accordance with our training and GDPR principles.

Main Responsibilities

  • Answer calls from patients, healthcare professionals, and staff, providing information and support
  • Work in partnership with clinical and non-clinical staff to ensure safe processing of patient information
  • Remain flexible and adaptable to new services and ways of working
  • Provide polite and professional responses to patient concerns

About Us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Our mission is to improve health outcomes for everyone, delivering excellent care and support.

Requirements

  • Minimum of GCSE in English grades A-D
  • Previous experience in customer service or telephony handling
  • Good keyboard skills and IT literacy


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