Customer Service Representative

1 week ago


London, Greater London, United Kingdom Ennismore Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Ennismore. As a key member of our Membership Services department, you will be responsible for delivering exceptional customer experiences to our Members across the globe.

The ideal candidate will possess excellent communication skills, both written and verbal, and have experience in a customer-facing role. Knowledge of hospitality is an advantage but not essential.

You will work closely with hotel teams worldwide to provide seamless service to our Members, ensuring high levels of satisfaction and loyalty.

Key Responsibilities:

  • Respond to Member inquiries and issues via email and online chat
  • Making bookings on behalf of Members
  • Building and maintaining strong relationships with hotel teams
  • Providing outstanding customer service and operational excellence

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum
  • 23.5 days holiday, pension, and life insurance
  • A health cash plan and access to wellness initiatives
  • Retail and hospitality perks through our partners
  • Enhanced Family Leave and cycle to work scheme
  • Opportunities for career development and growth


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