Customer Service Representative
3 days ago
We are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service.
Salary and BenefitsThe estimated salary for this role is £11.87 per hour for those aged 21+, with a reduced rate of £9.03 per hour for individuals under 21. Our comprehensive benefits package includes store discount, employee discount, and access to our Employee Wellness Programme.
Job DescriptionIn this role, you will be working as part of a dynamic team to provide excellent customer service and sales support. You will be expected to maintain a high level of product knowledge and work efficiently to meet sales targets.
Key Responsibilities- Provide exceptional customer service and resolve customer complaints in a timely manner
- Maintain a high level of product knowledge and stay up-to-date with new releases
- Work efficiently to meet sales targets and contribute to the overall success of the team
- Experience of delivering great customer service in a retail environment
- A proactive approach to helping customers and understanding their needs
- Problem-solving skills and ability to work under pressure
- Availability to work on a rota basis, including weekends
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