Customer Service Representative

3 weeks ago

London, Greater London, United Kingdom The Boots Company PLC Full time

Customer Service Role Overview


We are seeking a highly skilled Customer Service Representative to join our team at The Boots Company PLC during the Christmas period. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, ensuring a positive shopping experience, and contributing to the overall success of the store.



Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Assist customers in finding products, answering questions, and providing product recommendations.
  • Work collaboratively with the store team to maintain a clean and organized store environment, ensuring a positive shopping experience for customers.
  • Contribute to achieving sales targets and store objectives through effective customer engagement and upselling opportunities.
  • Participate in visual merchandising and stock management activities to maintain a visually appealing store environment.


Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven customer service experience, with a strong track record of providing excellent customer service.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Availability to work a variety of shifts, including weekends and holidays, during the Christmas period.
  • Passion for delivering exceptional customer service and contributing to the success of the store.


What We Offer


As a Customer Service Representative at The Boots Company PLC, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits including:



  • Competitive hourly rate
  • Opportunities for career development and advancement
  • Discounts on products and services
  • Access to employee assistance programs

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