Reception and Building Services Assistant
3 weeks ago
Join our team as a Front of House Receptionist & Building Coordinator and play a key role in providing exceptional service and operational excellence to our visitors and staff.
As the first point of contact, you will be responsible for overseeing daily front desk operations, ensuring a well-maintained and welcoming building environment. Your proactive approach to troubleshooting issues and keen eye for detail will be essential in creating a warm atmosphere and supporting building operations.
To succeed in this role, you will need previous experience in a front of house reception or customer service role, excellent communication and interpersonal skills, and a strong commitment to delivering exceptional customer service.
Main Responsibilities:- Meet and greet staff and visitors to the building.
- Support events and meetings within the building.
- Supervise suppliers and contractors on site.
- Provide information to general enquiries from staff and visitors.
- Represent the Company/Client for all visitors, following a consistent approach at all times and proactively addressing ad hoc client requests.
- Assist in compiling data for monthly reports and KPI figures.
- Resolve queries regarding invoicing, purchase orders, and general accounting.
- Carry out basic building management responsibilities, including weekly fire alarm tests and legionella checks.
- Assist with car park management.
- Previous experience in a front of house reception or customer service role.
- Excellent communication and interpersonal skills.
- Strong commitment to delivering exceptional customer service.
- Ability to build rapport and strong working relationships to promote a supportive environment.
- Experience handling difficult customers.
- Adaptability and attention to detail to ensure high standards are maintained.
- IT proficiency with an accounting bias preferred.
- Understanding of basic building management regimes and problems.
- First aid training or willingness to learn.
- Confidence and a professional appearance.
Annual Salary: £24,960 GBP
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