Hotel Operations Manager
2 weeks ago
Payman Club is a reputable organization with a commitment to delivering exceptional customer experiences. Our hotel operations are designed to provide guests with a comfortable and memorable stay.
Job Description
This role requires an experienced professional to oversee the day-to-day activities of our hotel operations, including managing staff, ensuring guest satisfaction, and maintaining a high level of service quality.
Key Responsibilities
Customer Service:
- Provide exceptional customer service to guests at all times.
- Maintain a high level of knowledge about hotel services and amenities.
- Respond promptly to guest complaints and resolve issues efficiently.
People Management:
- Supervise and manage a team of hotel staff.
- Develop and implement training programs to enhance staff performance and productivity.
- Monitor attendance and address any issues that may affect service delivery.
Finance:
- Manage the hotel budget and ensure that expenses are within approved limits.
- Assist in promoting additional services to guests.
Health & Safety:
- Ensure that the hotel environment is safe and secure for guests and staff.
- Comply with all legislative requirements and company policies regarding health and safety.
Salary: The estimated salary for this position is £27,000 per annum, depending on experience.
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