Help Desk Engineer

2 weeks ago


Southport, Sefton, United Kingdom Experis UK Full time
Job Title: Infrastructure Field Support Engineer

About the Role:

Experis UK is seeking a skilled IT Field Engineer / Infrastructure Engineer to support our expanding client base in the North West area. As a client-facing professional, you will be responsible for providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).

Key Responsibilities:

• Provide expert-level support for Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
• Diagnose and resolve issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
• Support a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
• Streamline the setup and configuration of systems across an organisation using Windows deployment technologies.

Requirements:

• Solid understanding of corporate networks and firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration.
• Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
• Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
• Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
• Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects.

What We Offer:

Experis UK is a leading IT Solutions and IT Services Provider with 20+ years of experience, employing over 1,000 skilled IT Professionals across the UK. We offer a collaborative and dynamic work environment, with opportunities for professional growth and development.
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