Facilities Coordinator

2 weeks ago

Uxbridge, United Kingdom Suntory Beverage & Food GB&I Full time
{"title": "Facilities Assistant Role", "description": "About the Role

We are seeking a highly organized and customer-focused Facilities Assistant to join our team at Suntory Beverage & Food GB&I. As a key member of our Operations and Facilities team, you will be responsible for delivering a professional and responsive front-of-house service to our staff, visitors, and contractors.

Key Responsibilities
  • Process facilities requests from staff, including assistance, repairs, maintenance, and services.
  • Administrate the Facilities Help Desk Tracker, working closely with the Director of Risk and Operations, Facilities Coordinator, and EHS Officer to meet performance requirements.
  • Ensure the role delivers against assigned tasking and actions, with accountability and ownership evident against agreed KPI and SLA standards.
  • Maintain reception to agreed customer service levels, including greeting visitors and contractors, issuing security passes, keys, and post.
  • Monitor and maintain stationery supplies.
  • Provide accurate administration support to the Operations, Facilities, and Risk team.
  • Ensure tea point and vending machine areas are replenished daily.
  • Maintain departmental data, "home pages," and assist in hosting meetings and events.
  • Process incoming and outgoing Royal Mail post and courier collections and deliveries.
  • Use judgment to identify concerns requiring escalation to management in a timely manner.
  • Assist with identifying and prioritizing facility and operations enquiries and processing tasks daily, including mailroom, registered post, and remedial action for facilities via contractors.
  • Check hire and lease vehicles upon return, as per instructions and designated process.
  • Ensure preventative action is taken to safeguard the assets of the Company.
  • Comply with health and safety standards for the role and environment, highlighting any concerns.
  • Work within designated budgets for stationery items.
  • Fulfill First Aid and Fire Marshall roles.
About You

We are looking for a candidate with proven experience in delivering front-of-house/reception service and experience of reception duties. You should have strong communication and interpersonal skills, accustomed to dealing with staff, contractors, and visitors.

CCTV operation experience is desirable, but training will be provided. You should hold a Fire Marshall Certificate and First Aid Certificate.

Key Competencies and Skills
  • Planning and Organizing
  • Methodical approach to report writing and data collation, with strong attention to detail.
  • Technical skills in Microsoft Office applications, including Word and Excel.
  • Strong communication and interpersonal skills.
  • Strong service level focus.
About Us

Suntory is a Japanese company and the world's third-largest player in the drinks industry. We want to help manage our natural resources sustainably, creating harmony with nature and protecting our environment for the next generation. We minimize our environmental impact through the whole product lifecycle, sourcing, manufacturing, packaging, distributing, selling, recycling, and managing post-consumer waste.

Our strong belief is Growing for Good, and we will keep working together to improve our environment. We wouldn't achieve what we do without our people, who are at the heart of everything we do. Our people unleash their spirit daily, craft exceptional drinks, and fuel our Growth.

Your Future with Us

Joining Suntory isn't just about taking on a role; it's about embarking on a career journey. You have the opportunity to work with talented, inspiring, and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory, you'll find a supportive work environment that values work-life balance and will help you realize your full potential and grow for good.

Our People and Culture team genuinely care about creating a great experience for our employees, and we would love you to be part of it.

Our Commitment

We greatly appreciate the value that diverse knowledge, perspectives, and backgrounds can bring. Our colleagues from a wide range of cultures, lifestyles, and experiences contribute significantly to our collective success. We understand that our candidates all have unique career trajectories and experiences, and this can sometimes deter you from applying for a role if you don't feel that you meet all the criteria.

If you believe that you have relevant skills and experience that you feel could benefit us, we would love to know what unique perspectives and experience you can bring to help make us better, together in a company that is committed to Growing for Good and Giving Back to Society.

Our recruitment, selection, and assessment process is based on the skills and competencies of the above role. We are committed to and value diversity, equity, and inclusion in our recruitment process and do not discriminate based on gender, race or ethnic background, class, economic status, disability status, sexual orientation, age, political beliefs, marital status, or any other protected characteristic.

"}

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