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Customer Service Team Leader Position

1 month ago

Diss, Norfolk, United Kingdom CVS Group Plc Full time

Customer Service Team Leader Position

At CVS Group Plc, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and make recommendations for improvement.
  • Collaborate with other departments to ensure seamless customer service across all channels.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements:

  • 3+ years of experience in a leadership role, preferably in customer service.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic understanding of Microsoft products such as Word and Excel.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • A chance to work with a leading company in the animal health industry.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].