Technical Service Desk Professional

3 weeks ago


Dundee, Dundee City, United Kingdom HCLTech Full time
Job Description

HCLTech is a globally recognized leader in the Tech and IT industry, and we're looking for an experienced Technical Service Desk Professional to join our team. In this role, you will be responsible for providing top-notch technical support services to our clients.

The estimated annual salary for this position is approximately $90,000-$130,000, depending on location and experience.

Main Duties
  • Deliver technical support via phone and remote access for hardware, software, and network-related issues.
  • Analyze and resolve complex problems using various tools and techniques.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of incidents and resolutions.
  • Stay up-to-date with new technologies through continuous learning and professional development.
Key Requirements
  • At least 7 years of experience in a similar role, preferably in a fast-paced IT environment.
  • Exceptional communication and problem-solving skills.
  • Demonstrated ability to work independently and as part of a team.
  • Familiarity with Windows operating systems, Active Directory, and ITSM tools.
  • Knowledge of remote desktop connectivity applications and MS Office Suite.


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