Healthcare Case Coordinator

2 days ago


Tewkesbury, Gloucestershire, United Kingdom Health Case Management Limited (HCML) Full time
About the Job

We are seeking a skilled Patient Advocate to join our team at Health and Care Management Ltd. As a key member of our team, you will be responsible for supporting our members in navigating their healthcare journey. This includes establishing the current reason for ill health/injury, identifying underlying causes, and advising members on how to mitigate these issues.

The successful candidate will have experience in the insurance or claims industry, or a strong clinical background coordinating care and treatment outcomes for the corporate market. A keen eye for detail and excellent communication skills are essential for this role.

Key Responsibilities:
  • Establish the current reason for ill health/injury and identify any underlying cause or contributory factors
  • Support the multidisciplinary assessment process by providing thorough and accurate information to assess personal and occupational risk factors.
  • To advise the member on the reason(s) and multifactorial issues associated with their current episode of ill health-injury and how they can take control of mitigating these.
  • Follow managed care pathways, NICE and other evidence based clinical guidelines
  • Where appropriate, review private and NHS treatment options when making onward referrals for consultations, investigations and treatment.
  • Source appropriate treatment providers, in line with the rules and benefits of their health insurance plan.
  • Keep up to date with the latest rules and benefits of each plan offered by our Corporate Customers, including changes, amendments and exceptions

Salary: £25,000 - £28,000 per annum, depending on experience



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