Clinical Support Specialist

1 month ago


Tewkesbury, Gloucestershire, United Kingdom Health Case Management Limited (HCML) Full time
About the Position

We are currently seeking a highly skilled Healthcare Case Coordinator to join our team at Health and Care Management Ltd. As a key member of our team, you will be responsible for ensuring that our members receive the best possible support and guidance throughout their healthcare journey.

The ideal candidate will have experience in the insurance or claims industry, or a strong clinical background coordinating care and treatment outcomes for the corporate market. A high level of professionalism and excellent communication skills are essential for this role.

Key Responsibilities:
  • Establish the current reason for ill health/injury and identify any underlying cause or contributory factors
  • Support the multidisciplinary assessment process by providing thorough and accurate information to assess personal and occupational risk factors.
  • To advise the member on the reason(s) and multifactorial issues associated with their current episode of ill health-injury and how they can take control of mitigating these.
  • Follow managed care pathways, NICE and other evidence based clinical guidelines
  • Where appropriate, review private and NHS treatment options when making onward referrals for consultations, investigations and treatment.
  • Source appropriate treatment providers, in line with the rules and benefits of their health insurance plan.
  • Keep up to date with the latest rules and benefits of each plan offered by our Corporate Customers, including changes, amendments and exceptions

Salary: £26,000 - £30,000 per annum, depending on experience



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