Call Centre Collection Agent

1 day ago


Sheffield, Sheffield, United Kingdom More Recruitment SLC LTD Full time

We are looking for a skilled Call Centre Collection Agent to join our team in Sheffield. As a key member of our collection team, you will be responsible for recovering outstanding debts from customers and creditors through telephone contact.

About the Role:

  • You will work closely with customers to understand their financial situations and agree on payment plans that meet their needs.
  • You will accurately record all customer interactions and payment agreements in our database.
  • You will be responsible for following up on overdue accounts and negotiating payment plans with customers.
  • You will participate in regular team meetings to discuss progress, share best practices, and set goals.

Requirements:

  • Previous experience in a call centre or credit control role is essential.
  • You must have strong communication and interpersonal skills, with the ability to build rapport with customers and negotiate effectively.
  • You should be comfortable working in a fast-paced environment and meeting targets.
  • You will need to have basic IT skills and be able to learn new systems quickly.

Salary: The estimated salary for this role is £28,000 per year, depending on experience. You will also receive a monthly bonus based on your performance, giving you a realistic earning potential of £34,000 per year.



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