Customer Service Representative

6 days ago

Surrey Quays, Greater London, United Kingdom Stafforce Managed Services Full time
{"title": "London Premier Customer Care Consultant", "description": "Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a London Premier Customer Care Consultant. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Process outbound orders and customer returns accurately and within agreed SLAs
  • Provide exemplary levels of customer service at all times
  • Take responsibility for improving product knowledge and advising customers on purchases
  • Take every opportunity to up-sell and accessorize outfits and perform against targets set by Premier management
  • Understand individual and team KPIs and strive to exceed targets for telephony quality, sales, and productivity
  • Liaise with other departments as necessary to meet customer demands
  • Anticipate, identify, and resolve problems that could delay the release or movement of shipment
  • Manage workload effectively
Requirements
  • Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
  • A genuine interest in fashion and current trends
  • Ability to display clear and positive communication skills
  • Ability to use own initiative and proven track record of having solved problems successfully
  • Self-confidence
  • Ability to work under pressure in order to reach customer SLAs
  • Customer-first approach
  • Excellent team working skills and individual work ethic
What We Offer
  • Starting salary of \u00a325,642.50 per annum
  • Weekly pay
  • Training and potential long-term opportunity
  • Modern offices and ability to work from home
  • 24-hour GP access and retail/gym membership discounts through an online portal
Working Hours

5 hours a week, 5 out of 7 days between the hours of 8:30am - 9:30pm

", "lang_code": "en-US"}

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