Technical Services Representative

4 weeks ago

Slough, Slough, United Kingdom Panasonic Full time

About the Role:

As a Technical Service Representative at Panasonic Avionics, you will play a crucial role in providing on-site technical support for In-Flight Entertainment/Global Communication Services (IFE/GCS) products in the UK & Europe. This position involves maintenance and support of aircraft IFE/GCS systems, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

  • Provide technical leadership and guidance on IFE/GCS installation and maintenance.
  • Troubleshoot and resolve system issues, collaborating with Customer Support Engineers and Technical Support Engineers.
  • Monitor tasks through the Panasonic Ticketing system, coordinate system introductions, and address technical requirements.
  • Conduct root cause analysis and troubleshooting, ensuring overall system performance.
  • Develop and maintain preventative maintenance programs and system performance reporting criteria.
  • Collaborate with customer departments and Panasonic to improve processes.
  • Document testing and repairs using computer and bar-coding equipment.
  • Monitor and track spare parts inventory in collaboration with MRO.

Requirements:

  • Experience in aircraft maintenance or technical field support.
  • Proficiency in avionics, with knowledge of satellite communications and network troubleshooting.
  • Strong troubleshooting and analytical skills, with a focus on software (Linux).
  • Excellent knowledge of engineering applications for technical communications and training.
  • Proficient in MS Word, Excel, and Outlook.
  • Flexibility to work shifts, weekends, and holidays.
  • Valid driver's license for travel across UK airports.
  • Good presentation and communication skills for this customer-facing role.

Why Panasonic Avionics:

Panasonic Avionics is an industry leader in delivering inflight products, from movies and games to WiFi and Bluetooth headphone connectivity. We offer a highly competitive, comprehensive, and flexible benefits program, including holidays, pension contributions up to 10%, and gym discounts. Sponsorship and relocation are available for qualified candidates. Panasonic is an Equal Opportunity/Affirmative Action employer, committed to diversity. Pre-employment drug testing may be required. Valid authorization to work in applicable EU countries is essential.

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