Operations Coordinator
4 days ago
Operations Coordinator / Business Operations Assistant
Our company, SKILLFRAME, is a rapidly growing, successfully run e-commerce business based in Surrey.
This individual will be an all-round business professional who will help ensure the company runs efficiently, find ways to improve the company's operations and introduce new processes that can enhance growth & productivity. The successful candidate will have some experience in administrative support, client interaction, and customer service, and basic marketing skills.
Some experience in packaging/shipping skills is welcomed but not essential as full training is provided.
You will have excellent attention to detail and organization skills, have good communication skills and work well under pressure as well as being proactive.
You will attend weekly team meetings to monitor all work and progress and be experienced in Microsoft Office and some experience in social media but not essential.
You will be very reliable and trustworthy due to sensitive and private client product information.
Key Responsibilities:
Packaging and Shipping:
- Inputting customers' delivery addresses onto our delivery partners' platform
- Adding all tracking information
- Managing collection/shipping drop-off
- Printing labels
- Packaging of orders
Customer Service:
- Contacting customers regarding orders
- Replying to customers' enquiries
Client Interaction:
- Contacting potential sellers regarding our propositions
- Booking meetings with sellers for the MD
Marketing:
- Managing social media
- Sending newsletters/promotions to customers
Administration:
- General administration and organization of files and documents
- Creating order/stock lists
- Uploading new product details onto the web store
- Completing other administrative tasks like ordering inventory and supplies
Competitive Salary, Monday - Friday, 40 hours a week, Full Training, Growth Opportunities with SKILLFRAME
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