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Operations Coordinator

2 months ago

WaltononThames, Surrey, United Kingdom SKILLFRAME Full time

Business Operations Role

SKILLFRAME is a rapidly growing, successfully run ecommerce business based in Surrey.

This individual will be an all-round business professional who will help ensure the company runs efficiently, find ways to improve the company's operations and introduce new processes that can enhance growth & productivity. The successful candidate will have some experience in administration, client interaction and customer service, and basic marketing skills.

Some experience in packaging/shipping skills is welcomed but not essential as full training is provided.

You will have excellent attention to detail and organization skills, have good communication skills and work well under pressure as well as being proactive.

You will attend weekly team meetings to monitor all work and progress and be experienced in Microsoft Office and some experience in social media but not essential.

You will be very reliable and trustworthy due to sensitive and private client product information.

Key Responsibilities

Packaging and Shipping

  • Inputting customers delivery address onto our delivery partners platform
  • Adding all tracking info
  • Managing of Collection / shipping drop off
  • Printing Labels
  • Packaging of Orders

Customer Service

  • Contacting customers regarding order(s)
  • Replying to customers enquiries

Client Interaction

  • Contacting potential sellers regarding our propositions
  • Booking meetings with sellers for MD

Marketing

  • Managing Socials
  • Sending newsletters/promotions to customers

Administration

  • General Administration and organisation of files and documents
  • Creating order/stock list
  • Uploading new products details onto web store
  • Completing other administrative tasks like ordering inventory and supplies

Requirements

20 hours a week, Monday to Friday, with full training provided and opportunities for growth within the company.