Night Manager

4 weeks ago


London, Greater London, United Kingdom Accor Full time

At Accor, we're looking for a Night Manager to join our team at Hyde London City. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional service to our guests, and maintaining a safe and secure environment.

Key Responsibilities:

  • Ensure the hotel premises and guests are safe and secure.
  • Provide a friendly, helpful, and responsive level of service to our guests.
  • Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift.
  • Patrol the hotel grounds regularly to identify any potential issues.
  • Handle reservations, bookings, and inquiries that occur during the night shift.
  • Keep detailed records of guest information, incidents, and other important details.
  • Stay up-to-date with health and safety procedures and protocols.
  • Participate in the hotel's crisis and fire teams and be familiar with emergency procedures.
  • Collaborate with other departments and staff to ensure a seamless guest experience.

Requirements:

  • Proven experience in a similar role or as an Assistant with a track record of excelling in Front Office operations and procedures.
  • Familiarity with Opera or similar front desk operating systems and GDS would be an advantage.
  • Ability to work flexible shift patterns, including weekdays and weekends.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Opportunity to join a dynamic and growing team.
  • Competitive salary and benefits package.
  • Professional development and training opportunities.
  • Recognition and rewards for outstanding performance.
  • A fun and supportive work environment.

Hyde is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.


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