Night Manager
4 weeks ago
At Accor, we're looking for a Night Manager to join our team at Hyde London City. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional service to our guests, and maintaining a safe and secure environment.
Key Responsibilities:
- Ensure the hotel premises and guests are safe and secure.
- Provide a friendly, helpful, and responsive level of service to our guests.
- Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift.
- Patrol the hotel grounds regularly to identify any potential issues.
- Handle reservations, bookings, and inquiries that occur during the night shift.
- Keep detailed records of guest information, incidents, and other important details.
- Stay up-to-date with health and safety procedures and protocols.
- Participate in the hotel's crisis and fire teams and be familiar with emergency procedures.
- Collaborate with other departments and staff to ensure a seamless guest experience.
Requirements:
- Proven experience in a similar role or as an Assistant with a track record of excelling in Front Office operations and procedures.
- Familiarity with Opera or similar front desk operating systems and GDS would be an advantage.
- Ability to work flexible shift patterns, including weekdays and weekends.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
- Opportunity to join a dynamic and growing team.
- Competitive salary and benefits package.
- Professional development and training opportunities.
- Recognition and rewards for outstanding performance.
- A fun and supportive work environment.
Hyde is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.
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