Night Manager
2 weeks ago
Hyde London City is seeking a Night Manager to join our team. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional service to our guests and maintaining a safe and secure environment.
Key Responsibilities:
- Oversee the hotel premises and guests, ensuring their safety and satisfaction.
- Manage and resolve guest complaints, concerns, and emergencies promptly and professionally.
- Patrol the hotel grounds regularly to prevent any incidents or issues.
- Handle reservations, bookings, and inquiries during the night shift.
- Maintain accurate records of guest stays, incidents, and other important information.
- Ensure compliance with health and safety regulations and procedures.
- Participate in the hotel's crisis and fire teams, and stay up-to-date with emergency procedures.
- Collaborate with other departments to ensure seamless service and guest satisfaction.
Requirements:
- Proven experience in a similar role, with a track record of delivering exceptional guest experiences.
- Familiarity with Opera or similar front desk systems, and understanding of GDS would be an advantage.
- Ability to work flexible shift patterns, including weekends and holidays, to support the team.
- Strong communication and problem-solving skills, with a customer-centric approach.
- Willingness to learn and adapt to new procedures and systems.
We offer a competitive salary, 28 days' holiday, pension, life insurance, and a range of benefits, including a health cash plan, retail and hospitality perks, and cycle to work scheme. If you're passionate about delivering exceptional guest experiences and joining a dynamic team, apply now to become our Night Manager.
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