Night Manager

2 weeks ago


London, Greater London, United Kingdom Accor Full time

Hyde London City is seeking a Night Manager to join our team. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional service to our guests and maintaining a safe and secure environment.

Key Responsibilities:

  • Oversee the hotel premises and guests, ensuring their safety and satisfaction.
  • Manage and resolve guest complaints, concerns, and emergencies promptly and professionally.
  • Patrol the hotel grounds regularly to prevent any incidents or issues.
  • Handle reservations, bookings, and inquiries during the night shift.
  • Maintain accurate records of guest stays, incidents, and other important information.
  • Ensure compliance with health and safety regulations and procedures.
  • Participate in the hotel's crisis and fire teams, and stay up-to-date with emergency procedures.
  • Collaborate with other departments to ensure seamless service and guest satisfaction.

Requirements:

  • Proven experience in a similar role, with a track record of delivering exceptional guest experiences.
  • Familiarity with Opera or similar front desk systems, and understanding of GDS would be an advantage.
  • Ability to work flexible shift patterns, including weekends and holidays, to support the team.
  • Strong communication and problem-solving skills, with a customer-centric approach.
  • Willingness to learn and adapt to new procedures and systems.

We offer a competitive salary, 28 days' holiday, pension, life insurance, and a range of benefits, including a health cash plan, retail and hospitality perks, and cycle to work scheme. If you're passionate about delivering exceptional guest experiences and joining a dynamic team, apply now to become our Night Manager.


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