Customer Service Excellence Leader
1 month ago
**Job Title:** Customer Service Excellence Leader
We are looking for a Customer Service Excellence Leader to join our team at M&S. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and achieving high levels of customer satisfaction.
Key Responsibilities:
- Lead a team of customer-facing staff to deliver exceptional customer service and achieve customer satisfaction targets.
- Develop and implement training programs to enhance customer service skills and knowledge.
- Analyze customer feedback and sales data to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experience across all touchpoints.
Requirements:
- Proven track record of delivering exceptional customer service in a retail environment.
- Excellent communication and interpersonal skills.
- Strong leadership and coaching skills.
- Able to work effectively in a fast-paced environment.
Estimated Salary:** £42,000 - £58,000 per annum
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