Customer Service Excellence Leader

1 month ago


Norwich, Norfolk, United Kingdom M&S Full time

**Job Title:** Customer Service Excellence Leader

We are looking for a Customer Service Excellence Leader to join our team at M&S. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and achieving high levels of customer satisfaction.

Key Responsibilities:

  • Lead a team of customer-facing staff to deliver exceptional customer service and achieve customer satisfaction targets.
  • Develop and implement training programs to enhance customer service skills and knowledge.
  • Analyze customer feedback and sales data to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer experience across all touchpoints.

Requirements:

  • Proven track record of delivering exceptional customer service in a retail environment.
  • Excellent communication and interpersonal skills.
  • Strong leadership and coaching skills.
  • Able to work effectively in a fast-paced environment.

Estimated Salary:** £42,000 - £58,000 per annum



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