German Language Customer Support Specialist

4 days ago


Manchester, United Kingdom Wex Europe Full time
Job Summary:
We are seeking a highly skilled and fluent German speaker to join our team as a Customer Service Advisor at Wex Europe. The successful candidate will be responsible for delivering exceptional customer service, handling inquiries, and resolving issues in a timely manner.

About the Role:
As a Customer Service Advisor, you will play a crucial role in providing outstanding support to our clients. Your primary responsibilities will include responding to customer inquiries via phone, email, or online chat in the German language, resolving complaints, and collaborating with internal teams to resolve complex customer issues. You will also be expected to meet performance targets and achieve customer satisfaction goals.

Key Responsibilities:
  • Respond to customer inquiries via various communication channels
  • Resolve customer complaints and provide solutions in a timely manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet performance targets and achieve customer satisfaction goals


Requirements:
To succeed in this role, you must possess:
  • Fluency in German language (written and spoken)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and knowledge of CRM software


What We Offer:
In return for your hard work and dedication, we offer a competitive salary of £25,000 per annum, plus a comprehensive benefits package, including a generous pension scheme, life insurance, annual leave entitlement, and opportunities for career development and progression.

Estimated Salary: £25,000

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