Customer Experience Specialist with German Language Expertise
3 days ago
Are you a skilled customer service professional looking to expand your career in the legal industry? Our client, an organisation dedicated to language services, seeks a highly motivated and experienced Bilingual Customer Service Representative to join their team in Manchester. The ideal candidate will possess excellent communication skills in both English and German languages.
Job OverviewIn this role, you will be responsible for providing exceptional customer experience while utilising your linguistic expertise to facilitate smooth interactions with clients. Your primary focus will be on delivering outstanding support services that meet our high standards.
Key Responsibilities:- Respond to client inquiries in a timely and professional manner
- Communicate effectively with clients via phone, email, or chat platforms
- Resolve issues efficiently and escalate concerns when necessary
To be successful in this position, you must have:
- Bachelor's degree in a relevant field (e.g., languages, communications)
- Minimum 1 year of experience in customer-facing roles
- Excellent written and verbal communication skills in English and German
- Strong problem-solving and analytical abilities
As a valued member of our team, you can expect:
- A competitive salary of approximately £25,000 - £35,000 per annum, depending on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills
Our company, Language Matters, is committed to providing top-notch language services to clients across various industries. We pride ourselves on our dedication to excellence, innovation, and customer satisfaction.
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