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IT Support Specialist

1 month ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Intec Select Full time £30,000 - £35,000
2nd Line Support Analyst Opportunity

We are seeking an experienced 2nd Line Support Analyst to join our team at Intec Select. As a key member of our consultancy, you will provide technical support to end users, maintain and oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.

Key Responsibilities:

  • Provide technical support to end users
  • Maintain and oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices
  • Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's
  • Be a point of escalation for first-line support calls
  • Support Microsoft Exchange, Cloud (Azure, AWS, or Google Cloud), SCCM, Office 365, Windows Servers, Server Virtualisation, and Local Area Networking

What We Offer:

  • Excellent benefits package
  • Competitive salary range of £30,000 - £35,000

We are looking for a skilled and experienced 2nd Line Support Analyst to join our team. If you have a passion for technical support and a strong background in IT, we encourage you to apply for this exciting opportunity.