Compliance Monitoring Specialist

2 weeks ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

Compliance Monitoring Specialist

At Connells Group, we are seeking a Compliance Monitoring Specialist to support the delivery of second-line monitoring and mystery shopping activity across our Estate Agency functions.

You will play a pivotal role in managing the relationship with our specialist mystery shopping provider, overseeing the outputs of their activity, and sharing findings and conclusions with senior leaders.

Key Responsibilities:

  • Regular analysis of individual mystery shopping results
  • Preparation of prompt and concise reporting on findings for management, including recommendations for addressing weaknesses
  • Tracking and reporting on remedial actions, guiding management in implementing improvements where necessary
  • Collaboration with the Data Analytics and Reporting Specialist to supply regular reports to committees on risks identified through mystery shopping
  • Maintenance of best practice and external developments in monitoring, ensuring learning is applied
  • Assistance with special investigations, including occasional visits to branches
  • Escalation of significant regulatory issues to the line manager in a clear and accurate manner

Requirements:

  • Relevant experience within the Estate Agency industry, with mortgage services knowledge preferable
  • Sound understanding of Estate Agency regulations, TPOS code of conduct, or FCA Regulation, including MCOB
  • Ability to work unsupervised and build strong relationships with stakeholders
  • Attention to detail and ability to deliver high-quality written work and reporting
  • Effective oral and written communication skills, with confidence to provide commercial challenge to the business
  • Relevant professional mortgage qualification or willingness to undertake qualification

About Us:

Connells Group is a leading estate agency and property services provider, with a network of over 1,200 branches nationwide. We are an equal opportunities employer and welcome applications from suitably qualified candidates.



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