IT Support Specialist
3 weeks ago
Service Desk Analyst
Deliver exceptional support to customers via our service desk, leveraging strong communication skills and a passion for technology. Based in the office near Leighton Buzzard, you'll play a key role in delivering top-notch support while managing customer requests in line with SLAs.
About the Role:
As a Service Desk Analyst, you'll provide 1st and 2nd Line Support, troubleshooting issues and resolving customer queries in a timely and professional manner. If you're a tech enthusiast with experience in ITIL practices, Azure, Active Directory, and Office 365, this is an exciting opportunity to build on your current skills and progress your career.
Key Responsibilities:
- Manage customer requests in line with SLAs, providing timely and effective solutions.
- Provide 1st and 2nd Line Support, troubleshooting issues and resolving customer queries.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Continuously develop and improve technical knowledge and skills to stay up-to-date with industry trends and technologies.
What We're Looking For:
- Experience with ITIL practices
- Strong knowledge of Azure, Active Directory, and Office 365
- Proficiency in Windows 10
- Experience in call logging, remote support, and desktop support
- ServiceNow (desired)
- Excellent communication and troubleshooting abilities
We're committed to providing a supportive and inclusive work environment that fosters growth and development. If you're passionate about delivering exceptional customer service and have a strong technical background, we'd love to hear from you.
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