Private Care Administration Officer
11 hours ago
The Private Care Administration Team at The Royal Marsden NHS Foundation Trust provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment. The team deals with many patients' first point of contact with the Trust and it is essential that this contact sets the high standards of customer service that the patient would expect from private care.
Main Duties of the Job- To be the first point of interaction for any Private Patients within The Royal Marsden NHS Foundation Trust, ensuring that the prospective patient journey begins with a positive and welcoming experience.
- To communicate with referrers and all contacts including patients, members of the public and staff in a friendly, professional and courteous manner at all times.
- To have the ability to professionally deliver customer requests, dealing with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
- To communicate clearly and concisely with consultants, patients, and colleagues within the Trust.
Qualifications/Training
- Educated to NVQ 3 or equivalent
- Further qualification in Customer Services from a recognised professional body or be willing to undertake further training
Experience
- Competent user of Microsoft Office – using excel, word and Outlook
- Experience of providing customer service
- Experience of data entry and data checking
Personal Attributes
- Flexible and able to work as part of a team to ensure that the team deadlines are met
- Highly organised, with strong time management skills
Skills, Knowledge and Abilities
- Excellent communication and interpersonal skills
- Able to deal confidently and professionally with queries
- Ability to prioritise own work to meet tight deadlines and targets
- Able to work independently of supervision
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Wallington, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time{"title": "Job Description", "content": "Job SummaryWe are seeking a highly organized and customer-focused Private Care Administration Officer to join our team at The Royal Marsden NHS Foundation Trust. As the first point of contact for private patients, you will be responsible for ensuring a positive and welcoming experience, instilling confidence in our...
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Private Care Administration Officer
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Wallington, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time{"title": "Job Description", "content": "Job SummaryWe are seeking a highly organized and customer-focused Private Care Administration Officer to join our team at The Royal Marsden NHS Foundation Trust. As the first point of contact for private patients, you will be responsible for ensuring a positive and welcoming experience, instilling confidence in our...
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