Private Care Administration Officer

3 days ago


Wallington, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time
{"title": "Job Description", "content": "Job Summary

We are seeking a highly organized and customer-focused Private Care Administration Officer to join our team at The Royal Marsden NHS Foundation Trust. As the first point of contact for private patients, you will be responsible for ensuring a positive and welcoming experience, instilling confidence in our services.

Key Responsibilities
  • Provide exceptional customer service to private patients, referrers, and staff.
  • Answer telephone calls and respond to queries in a professional and courteous manner.
  • Communicate effectively with consultants, patients, and colleagues to ensure seamless communication.
  • Manage data entry and data checking with high accuracy.
  • Work collaboratively as part of a team to meet deadlines and targets.
Requirements
  • NVQ 3 or equivalent qualification.
  • Further qualification in Customer Services or willingness to undertake further training.
  • Competent user of Microsoft Office, including Excel, Word, and Outlook.
  • Experience in customer service, data entry, and data checking.
  • Ability to work independently and as part of a team.
What We Offer

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We offer a supportive and inclusive work environment, opportunities for professional development, and a competitive salary and benefits package.

", "lang_code": "en"}

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