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Primary Care Operations Manager
3 months ago
Job Overview
The Patient Services Manager plays a crucial role in assisting the leadership team in the execution of service delivery, enhancement, and initiation of healthcare services. This position is essential for advancing the strategic goals of Sutton Primary Care Networks aimed at elevating the standards of primary care. The individual in this role collaborates with various stakeholders, including service managers, healthcare professionals, administrative staff, and practice personnel, to identify both opportunities and challenges in the provision of existing services.
Key Responsibilities
- Facilitate the launch of new healthcare services.
- Assist team leaders in meeting contractual obligations.
- Participate in the on-call management schedule.
- Ensure effective communication with services and member practices.
- Gather and analyze qualitative and quantitative data to support the development of comprehensive business cases and service improvement initiatives.
- Interpret complex information and present findings to inform decision-making processes.
- Utilize key performance metrics, addressing any complexities or sensitivities that may arise.
- Contribute to the strategic planning of short, medium, and long-term objectives for Sutton Primary Care Networks.
- Engage proactively with stakeholders at all levels, managing conflicts through effective facilitation.
- Maintain high standards of work to ensure project delivery aligns with quality expectations and budgetary constraints.
- Recommend improvements to service delivery based on analysis and insights.
- Work towards agreed objectives while adhering to professional and organizational guidelines.
- Undertake additional tasks as assigned by senior management.
- Delegate tasks appropriately to balance team workloads.
- Effectively manage and prioritize personal workload.
About Sutton Primary Care Networks
Sutton Primary Care Networks operates as a collaborative entity for the four Sutton PCNs, focusing on reinvesting resources back into primary care for the benefit of local communities. Our networks encompass all GP surgeries in Sutton, ensuring comprehensive access to improved healthcare services for residents.
Commitment to Quality and Governance
The Patient Services Manager is dedicated to maintaining high-quality standards and fostering an environment of respect and support for all team members and patients.
